💡 Before You Order

By placing an order, you acknowledge that you have read, understood, and agreed to the following terms.

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About Our Custom Wigs

• Each wig is handmade specifically for you.
• Once production begins (Step 5), orders cannot be canceled or refunded.
• Please ensure your head measurements and shipping information are accurate. Any issues caused by incorrect information are the customer’s responsibility.
• If you experience any issues with your order, please contact us within 48 hours after the tracking status shows “Delivered.”

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📌 Your Custom Wig Process

Step 1 | Share Your Vision

Please provide:

• Character name
• Reference images (front, side, and back views recommended)
• Desired hairstyle and length
• Preferred delivery timeline

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Step 2 | Personalized Quote

We will provide a custom quote based on complexity, materials, and shipping costs.

You will usually receive a reply within 1–2 business days.

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Step 3 | Confirm Order & Head Measurements

Please follow our measurement guide carefully.

We cannot begin production until we receive your complete head measurement data.

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Step 4 | Color & Accessories

• Colors may vary slightly across different screens. We will match your reference images as closely as possible.
• Additional accessories or special decorations may incur extra charges.

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Step 5 | Production Begins

Your custom wig officially enters production.

From this stage onward:

• Orders cannot be canceled
• Major design changes are no longer possible

You are still welcome to contact us for updates, and you can follow our social media for behind-the-scenes progress.

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Step 6 | Final Preview & Adjustments

Before shipping, we will send you photos of the finished wig for confirmation.

The following minor adjustments are included at no extra cost:

• Bang trimming
• Temple shaping

We will provide reasonable minor refinements before shipping at no additional cost.

(Accessories, glitter, repainting, or major redesigns are not included.)

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Step 7 | Shipping Address Confirmation

Please ensure your shipping address remains valid for at least 60 days, especially for international orders.

Your address must include:

• Full street address
• House or apartment number
• Phone number

Please do NOT use:

• PO Boxes
• Incomplete or abbreviated addresses

If a package is returned due to incorrect or incomplete address information provided by the customer, reshipping fees will be the customer’s responsibility.

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Step 8 | Shipping & Delivery

Tracking information will be provided within 3–5 business days after shipment.

Tracking website:

https://www.17track.net/en

International delivery typically takes 4–6 weeks, though delays may occur during holiday seasons.

If you need your wig sooner, please contact us before placing your order to discuss rush production or expedited shipping options.

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✨ About Our Custom Wigs

Handmade with Care

Because each wig is fully handmade, slight traces of styling products, glue, or minor handcrafted variations may be present.

These are normal characteristics of artisan work and are not considered defects or quality issues.

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Respect for Original Designs

We respect the work of all artists and creators.

If your reference images come from another creator, please let us know in advance.

We will use them as inspiration while creating an original handmade piece, rather than directly copying other artists’ work.

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Modifications

Once production begins, major design changes are no longer possible.

Minor adjustments before shipping are included at no extra cost.

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🚫 Return & Refund Policy

General Policy

Since each wig is custom-made, cancellations, returns, and refunds are not available once production begins (Step 5).

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1. Shipping Damage

If the wig is damaged during shipping and the issue is repairable (e.g., detached parts or heat-related styling changes), we will:

• Provide repair guidance
• Offer replacement parts when necessary

We will prioritize repair, replacement parts, or other reasonable solutions.

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2. Craftsmanship Issues

If there is a fixable craftsmanship issue (e.g., assembly or fitting concerns), we will provide solutions or replacement components when needed.

We will prioritize repair, replacement parts, or other reasonable solutions.

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3. Significant Production Error

If the wig does not match the measurements or specifications you provided and becomes unwearable due to our error, please contact us within 48 hours after delivery.

After review, we will offer:

• A remake, or
• A refund

If a full refund or remake is approved, we may request that the wig be destroyed and a short video provided as proof, to prevent duplicate claims or unauthorized resale.

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4. Customer Responsibility

If incorrect head measurements were provided, we can offer modification services, but additional fees will apply.

If delivery fails due to incorrect or incomplete address information (including PO Boxes, missing house numbers, or missing phone numbers), refunds will not be provided.

Reshipping costs will be the customer’s responsibility.

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5. After-Sales Time Limit

If you encounter any issues, please contact us within 48 hours after the tracking status shows “Delivered.”

Requests made after this period cannot be accepted.

Delivery time is determined by the carrier’s tracking records.

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📬 Need Help?

Please contact us within 48 hours after delivery:

lucinapluvia@gmail.com

Please include:

• Order number
• Description of the issue
• Clear photos or videos of the packaging and wig

We will respond within 48 hours of receiving your message.

If the package arrives with visible damage, please take photos before opening it and contact us immediately.

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✨ Lucina Pluvia Promise

Handcrafted with care · Transparent communication · Made uniquely for you